facilitative_approach


 * Context, content and conversations support community knowledge sharing**

The facilitative approach suggests that the content an online environment or database application should be owned and maintained by the community of volunteers who contribute the content. It should be relevant to the community members' own professional needs. The content's key role is to support the establishment of conversations within the context of the community members changing learning context.

Two case studies exemplify the facilitative approach
 * CommanyCommand for US Army Company Commanders
 * Postgraduate Essentials for Melbourne Ph.D students

In summary the above case studies exemplify that content needs to be created by people, for people, and that it takes a substantial effort to create and maintain content in a community database.

In both cases reviewd the literature places almost no emphasis on content classification, not by end-users, and not by editors and facilitators.

Perphaps developers don't see a need to publish their thoughts on content classification (neither formal, nor informal), and/or perhaps the implementation of content classification has not been a priority for developing knowledge sharing within the CoPs discussed.

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